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Summit Agenda

Thursday, 17 July 2014

Morning Registration

Jonathan De Luzuriaga, Country Representative Philippines, Frost & Sullivan

This session will describe how the Internet of Things (IoT) is having a transformative impact across industries. It will focus on opportunities that are created by the proliferation of IP enabled devices. Real examples of IoT applications will be shared, in addition to an analysis of how the IoT drives innovation in customer interaction.

Andrew Milroy, Vice President ICT Research, Frost & Sullivan

This session discusses the role of big data in improving customer experience and business growth. We find ourselves in the time where volumes of data, both structure and unstructured are so large and are from a variety of sources that they are almost impossible to manage even using existing database management tools.

Moderator: Andrew Milroy, Vice President ICT Research, Frost & Sullivan
Panel member:
1. Mr. Phil Tiongson, VP of Analytics, McCann Worldgroup Philippines 2. Garrick Ang, CEO, M3dot0 Inc

This session will be led by designated team leaders and each group will be given a scenario case study to discuss.

Moderator: Andrew Milroy, Vice President ICT Research, Frost & Sullivan

Take a break and go socialize

How the Cloud, Mobility, Social & Analytics are Forever Changing Service Delivery. We are in the midst of a new wave of innovation as major disruptive forces – cloud, mobile, social and analytics - charge forward. Learn why we're not on a convergence course, but rather a collision course that, once all the pieces are put (back) together, will completely change the way we deliver service to customers. Come get a glimpse of what the future holds, so you can be the one to shatter your company's view of customer service. Help put the pieces back together to paint a compelling vision for the future.

Gary R. Blough, Chief International Officer, Worldwide Sales, Interactive Intelligence

With current software, businesses have the ability to see customer activity in real time. But how can this information be leveraged?

Moderator: Andrew Milroy, Vice President ICT Research, Frost & Sullivan

Panel Members (invited)
1. Karen Batungbacal De Venecia, Executive General Manager, QBE Asia 2. Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecommunication 3. Marilen T. Lagniton, VP, Patient Experience and Head of Marketing, St. Luke's Hospital

Lunch Time!

With both consumer technology and customer demand evolving at unprecedented speed – "business-as-usual" isn't good enough. This trend is transforming the way consumers interact with each other and with banks serving them. Banks have moved beyond the basics of connecting their channels to omni-channel solutions. Banking industry in particular is looking beyond traditional channels at all consumer touch-points, and are using mobile, analytics and customer engagement to drive innovation, and create loyalty.

• Boost customer experience by using mobiles apps and keeping them simple to deliver a smooth and easy experience
• Leveraging mobile marketing to drive customer engagement – enable customers to interact in real time
• Offer a personalized experience across channels using apps

This session will be led by designated team leaders and each group will be given a scenario case study to discuss

Moderator: Andrew Milroy, Vice President ICT Research, Frost & Sullivan

The public is more in control than ever of their fitness, wellbeing and health. So what is happening in health care industry to leverage this opportunity?
• How health care stakeholders respond to this?
• What steps are being taken to engage the consumer with healthy gadgets and resources?

Racquel Cagurangan, COO, Maxicare Corporation

Jonathan De Luzuriaga, Country Representative Philippines, Frost & Sullivan

Venue - Makati Shangri-la Hotel

Ayala Street and Makati Avenue,
Makati Manila 1200 Philippines



Speakers

At the Frost & Sullivan Events Division, our objective is to continuously better meet the needs of our clients – in their specific industry. Plan to partake in the most valuable series of executive management events in the market today.

 
Andrew Milroy

Andrew Milroy

18 years of leadership and senior management experience in establishing and leading a consulting and analyst businesses in the United States, Europe and Asia Pacific. Expertise in providing advisory services to clients,Developing and providing visionary perspectives on future trends and growth opportunities.

Andrew Milroy

Vice President
Frost & Sullivan
Brian Cu

Brian Cu

Brian started his career as a management consultant with the Boston Consulting Group. He chose to join the world of entrepreneurship in 2012 when he co-founded ZALORA Philippines and help grow it to the number one fashion site in the country. He left in mid-2013 to co-found GrabTaxi Philippines, South East Asia's largest taxi booking app, and now serves as its managing director.

Brian Cu

Co-Founder & Managing Director
GrabTaxi Inc
Garrick Ang

Garrick Ang

Garrick Ang has over 25 years of regional experience across the field of Information Technology and Telecommunications industry. He is the founder of m3dot0 Inc., a start-up company providing cloud-based Mobile Information applications and operating various eCommerce sites

Garrick Ang

CEO
m3dot0 Inc
Gary R. Blough

Gary R. Blough

GARY R. BLOUGH has been executive vice president of worldwide sales for Interactive Intelligence since July 2004. Blough had been vice president of sales for Europe, Middle East and Africa since January 2002, and served as area director and vice president of sales for Western U.S. and Latin America since joining the company in February 1997.

Gary R. Blough

Chief International Officer
Interactive Intelligence
Karen V. Batungbacal

Karen V. Batungbacal

A strategic senior executive with over twenty-five years experience in multiple industries across Asia Pacific and the US. Ms Batungbacal is a recognized leader who has built and managed small to large-scale operations; from regional teams of 30 staff to Philippine businesses with over 10,000 FTE. Ms. Batungbacal is currently the Executive General Manager for QBE's Global Shared Services Centre in the Philippines.

Karen V. Batungbacal

Executive GM
QBE Asia
Marie Josephine M. Ocampo

Marie Josephine M. Ocampo

Marie Josephine "Jojo" Ocampo is the Senior Vice President and Chief Marketing Officer of the Bank of the Philippine Islands. In this role, Jojo is responsible for retooling the bank's data warehouse and customer analytics capabilities into its distinct competitive advantage.

Marie Josephine M. Ocampo

SVP
Bank of the Philippine Islands
Marilen Tronqued-lagniton

Marilen Tronqued-lagniton

Marilen Tronqued-Lagniton is the Senior Vice President for Patient Experience and Head Marketing Group and concurrently the Official Spokesperson of St. Luke's Medical Center, for both Global City and Quezon City. Marilen has a degree in Psychology from St. Theresa's College in Quezon City and received her MBA from the Anderson Graduate School of Management at UCLA in Los Angeles.

Marilen Tronqued-lagniton

SVP
St. Luke's Hospital
Phil Tiongson

Phil Tiongson

Phil is the Head of Analytics in McCann Worldgroup Philippines. He works closely with MRM//McCann, the digital discipline of McCann and the recognized digital authority in the Philippines; it is also a back-to-back Digital Agency of the Year (Philippines) winner by Campaign Asia.

Phil Tiongson

Head Of Analytics
McCann Worldgroup Philippines
Racquel Cagurangan

Racquel Cagurangan

Racquel Cagurangan is the Chief Operating Officer of Maxicare Healthcare Corporation. She has 20 years of management experience taking on various roles in customer service, operations, sales, marketing, and business development, of which majority was spent in the telecom industry starting with AT&T in the 90s.

Racquel Cagurangan

COO
Maxicare Corporation
Rebecca V. Eclipse

Rebecca V. Eclipse

Ms. Rebecca V. Eclipse is the Executive Vice President and Chief Customer Experience Officer of Globe Telecom, Inc. and concurrently heads the Office of Strategy Management. Responding to the speed of change and evolution of the telecommunications space, Rebecca draws wisdom and insight from over 25 years of experience in the telco industry.

Rebecca V. Eclipse

Chief Customer Experience Officer
Globe Telecom, Inc.

partners

As the Growth Partnership Company, we partner with our clients to generate opportunities for their growth

 
ININ

Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. on the Net: www.inin.com.my
Business World

Business World

The country's leading business newspaper represents four decades of professional economic journalism. The paper expanded its operations in the years that followed to keep in step with the growing business community, eventually making BusinessDay Southeast Asia's first business daily.
IBPAP

IBPAP

The Information Technology and Business Process Association of the Philippines is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines. IBPAP serves as the one-stop information and advocacy gateway for the industry.

let's be partners

For Sponsorship Opportunities, please contact:
MayYee Lur
Associate - Events & Summits, Asia Pacific
Tel        : +65 6890 0225
HP : +65 9099 6900
Email    : mayyee.lur@frost.com

event summary

Who you will meet? Why you should Sponsor?

 

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contact us

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Sam Heng
Event Manager - Events & Summits, Asia Pacific
Tel        : +603 6204 5823
Email    : sam.heng@frost.com