2017 Frost & Sullivan Asia-Pacific Customer Contact Platform
Vendor of the Year
The award recipient offers a portfolio of customer experience platform addressing specific needs of organizations of all sizes. Vendor’s holistic solution encompasses customer engagement, employee engagement and business optimization aspects for organizations appropriately. Be it on premises or the cloud, vendor’s solution focuses on empowering organization to manage outcome through well designed customer relationships. Leveraging strength in its offerings, innovation and partner network, vendor grew its market share to 23% percent in a challenging market.